Why won’t my artwork upload?

Don’t fret, don’t panic! Here’s how to be an artwork mechanic.

If you’re not able to upload your artwork successfully to your release on RouteNote, it’s worth doing a couple of checks first of all.

  • Is your artwork less than 25mb? If the image file is larger than 25mb, it is too big and will result in an error.
  • Is your artwork 3000 x 3000 pixels? The cover art needs to fit these dimensions to upload successfully.

Please note! If your artwork seems to meet the requirements, try using a different site/program for editing your image, like PicResize for example. Then set your image to 3000 x 3000 pixels once more, save, and reupload.

If you’re still struggling after making sure your image meets the above requirements, we’d advise trying to clear your cache and browsing history.

Click here to clear your cache.

  • Press F12 in your web browser.
  • Right click on the refresh button
  • Select the option to clear cache and hard reload.

Click here to clear your cookies.

It could also be useful to try using an incognito or private window.

Still no luck? Please email your artwork and UPC to support@routenote.com and we’ll do our best to help you with it!

Have a watch of our handy video below for more tips!

Check out the full RouteNote Style Guide here!

See also:
Can I use deliberately out of focus artwork?
Can I use logos or brands in my artwork?
Where can I find free images to use in my artwork?

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